Cancellation & Refund Policy

NiraswaAI believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• NiraswaAI does not accept cancellation requests for used interview credits. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the NiraswaAI, it'll take 6-8 days for the refund to be processed to the end customer.

Refund Policy for Digital Services

• For our AI interview assistance service, refunds are available only for unused interview credits
• Once interview credits have been consumed (i.e., used for actual interview sessions), they cannot be refunded
• Technical issues preventing service usage will be resolved or credited back within 24 hours
• Billing errors or duplicate charges will be refunded immediately upon verification

How to Request Cancellation/Refund

Processing Time

Non-Refundable Items

Contact Information